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Press Release

DameWare(TM) Mini Remote Control Software Allows Illinois School District to Achieve Remote Support of IT Systems

Aug 22, 2012 (Marketwire via COMTEX) --SolarWinds® (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today that Jacksonville School District (JSD) in Illinois uses DameWare Mini Remote Control (MRC), part of the SolarWinds family of IT management solutions, to provide remote desktop support throughout its nine district buildings. The full case study is available on the SolarWinds website.

Jacksonville School District in Jacksonville, Illinois is a large, geographically dispersed school system spread throughout nine locations, all of which the district's IT department is responsible for managing. The IT team requires a tool that allows remote desktop control from a single location, which they found in DameWare Mini Remote Control.

Nick Guidish, network administrator for JSD, had originally used the built-in Windows® XP remote systems access but found it complicated and unreliable, and he avoided remote desktop protocol (RDP) because it would blank out the end user. Guidish then found DameWare MRC listed as a readers' favorite remote administration tool on WindowsNetworking.com, downloaded a trial version, and found it had the features he needed to simplify the department's efforts to manage the school district's IT systems remotely and it fit into the tight school district budget.

"We get a lot of urgent calls and now we're able to help the end users right away," Guidish said. "It has been a big time and money saver for us -- it's very inexpensive. With the time you would travel to sites in a month or two, you can easily save the cost of the license."

Guidish said the JSD IT department as a whole is more productive with DameWare MRC. He appreciates its clean interface, multi-monitor support and ease of use -- even the department secretary uses it, he said.

"I've never had to pick up the manual," Guidish said. "I didn't know how DameWare would work, but it was clear just how easy it was to get started. It was very simple... DameWare Mini Remote Control just works. It gets the job done."

DameWare: A Remote Desktop Administration and Support Solution

DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. With DameWare MRC, users are able to:

  • Connect to and control remote desktops, laptops and servers quickly and easily
  • Use built-in chat functionality to work with remote users in a support session
  • Share sessions and screens, capture and save screenshots, transfer files, and more
  • Deploy the Client Agent Service "on the fly" with no machine reboot
  • Remotely start up and reboot Windows machines
  • Take advantage of extensive security and encryption capabilities, including multiple authentication methods

IT pros looking for a comprehensive remote support solution including the capabilities of DameWare MRC should trial DameWare NT Utilities remote support software. DameWare NT Utilities allows IT pros to control remote users' machines, chat with users, connect to unattended machines, and manage Windows servers and Active Directory® infrastructure.

Pricing and Availability
Pricing for DameWare Mini Remote Control starts at $99.00 USD, and DameWare NT Utilities starts at $349.00 USD and includes the first year of maintenance. For more information, visit the DameWare website, download a free 14-day evaluation, or call 866.530.8100.

About SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com.

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

MEDIA CONTACTS:
        Grace Pai-Leonard 
        Text100 
        Phone: 212.871.5194
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        Tiffany Nels
        SolarWinds
        Phone: 512.682.9545
        pr@solarwinds.com